Sneho – Privacy Policy
Last updated: 25th September 2025
Sneho (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe, transparent, and responsible way. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you interact with our organisation, use our website, or take part in our training programmes.
1. Who We Are
Sneho is a UK-based training and education provider offering ESOL, Functional Skills, Digital Skills, Customer Service, Spectator Safety, and Creative Media programmes. We act as a Data Controller for the personal data you provide to us.
If you have any questions about this policy or your rights, you can contact us at:
Email: monami@sneho.org.uk
2. What Personal Data We Collect
Information you provide directly
- Name, address, date of birth, and contact details
- National Insurance number
- Proof of identity (passport, ID card, utility bill)
- Education history and qualification evidence
- Employment status and background
- Learning support needs
- Emergency contact details
- Payment information (where applicable)
Information collected automatically
- IP address
- Website usage data
- Device and browser information
- Cookies (see section on Cookies)
Special category data (only where necessary)
- Health or learning difficulty information
- Disability information
- Ethnicity (for government reporting)
Collected only when required and always with a lawful basis.
3. How We Use Your Data
We use your personal data to:
- Enrol you onto courses and programmes
- Deliver teaching, assessment, and learner support
- Produce Individual Learning Plans
- Monitor attendance and progress
- Provide pastoral, learning, or progression support
- Issue certificates and liaise with awarding bodies
- Report to funders such as ESFA or local authorities
- Support learners into employment or further training
- Maintain safeguarding, security, and compliance
- Improve our services and user experience
We do not use your data for automated decision-making.
4. Legal Basis for Processing
We process your information under one or more of the following lawful bases:
- Contract: To provide training and services you enrol in
- Legal obligation: To meet statutory or funding requirements
- Consent: For optional activities such as marketing or photography
- Public task: When delivering government-funded provision
- Legitimate interests: To improve our services and communications
5. Sharing Your Information
We may share your personal data with trusted third parties, including:
- Awarding bodies (NCFE, Highfield, Ascentis, etc.)
- Funding bodies (ESFA, DWP, Local Authorities)
- Employers providing placements or job opportunities
- Internal or external quality assurers (IQA/EQA)
- Safeguarding authorities where required
- IT providers for secure data storage and systems
We never sell or rent your information.
All third parties must comply with GDPR requirements.
6. How We Store and Protect Your Data
We use multiple security measures to protect your information, including:
- Encrypted digital storage
- Password-protected systems
- Access restricted to authorised staff
- Secure email and encrypted transfers
- Staff training on data protection
- Safe disposal of paper records
Data retention periods include:
- Education/funding records: typically up to 7 years
- Safeguarding records: as required by legislation
- Assessment and certification data: per awarding-body requirements
7. Your Rights
Under UK GDPR, you have the right to:
- Access your personal information
- Request corrections to inaccurate data
- Request deletion of your data
- Restrict how your data is used
- Object to certain types of processing
- Request data portability
- Withdraw consent (for consent-based processing)
To exercise any rights, contact: monami@sneho.org.uk
8. Cookies
Our website uses cookies to:
- Improve functionality
- Monitor website usage
- Enhance user experience
You can disable cookies using your browser settings.
9. Photography, Video, and Marketing Consent
We will only use learner photographs, videos, or testimonials with your explicit consent.
You may withdraw consent at any time.
10. Links to External Websites
Our website may contain links to other sites. We are not responsible for their privacy practices or content.
11. Changes to This Policy
We may update this Privacy Policy occasionally to comply with legal requirements or improve our services. The most current version will always be published on our website.
12. Contact Us
If you have questions, concerns, or wish to make a data request, please contact:
Email: monami@sneho.org.uk
You may also contact the UK Information Commissioner’s Office (ICO) at www.ico.org.uk
.